Last updated: July 8, 2026
Terms of Service
These Terms explain how Tijarna’s website, readiness checker, seller pages, storefront tools, order records, complaint records, and admin services may be used. By using Tijarna, submitting a readiness check, submitting an order request, submitting an issue request, or purchasing Tijarna services, you agree to these Terms to the extent applicable to you.
Who we are
Tijarna is a seller-page and storefront organization service operated by Tijarna in Kuwait. Tijarna helps sellers organize store information, products, prices, orders, invoices/order summaries, policies, complaints, returns, records, and payment instructions.
User types
These Terms may apply to visitors, sellers/merchants, customers submitting order or complaint forms, admins, and anyone using Tijarna pages or services.
Tijarna services
Tijarna may provide readiness checks, seller pages, custom-domain storefronts, product catalog tools, order request forms, invoice/order summary pages, policy-formatting tools, complaint/return records, payment-instruction sections, admin dashboards, onboarding support, and related services.
Seller responsibilities
Sellers are responsible for the accuracy, legality, and completeness of their store information, products, prices, images, descriptions, availability, delivery rules, return/exchange/refund rules, payment instructions, customer communications, complaint handling, and legal or regulatory obligations.
Customer order requests
Order forms on Tijarna pages are order requests. The seller must confirm availability, delivery, payment instructions, and order acceptance directly with the customer. Submitting an order request does not mean the order is accepted, paid, delivered, or guaranteed.
Payments
Customer payments for seller products or services go directly to the seller. Tijarna does not hold seller funds, process seller customer payments, or operate as a marketplace escrow. Tijarna collects only Tijarna setup fees, subscriptions, and add-ons for Tijarna services.
Tijarna fees
Unless otherwise agreed, setup work starts after the first payment is received. The first payment normally includes the setup fee plus the first month. Monthly fees start when the page or storefront goes live. Add-ons and custom work are quoted separately.
Policies and templates
Policy text may be provided by the seller, drafted from seller answers, or formatted by Tijarna for review. The seller must review and approve policy text before publishing. Tijarna does not provide legal advice unless a separate lawyer-reviewed service is explicitly confirmed.
Complaints, returns, and refunds
Tijarna may record complaints, returns, exchanges, and refund requests for seller review. The seller remains responsible for responding, resolving, replacing, refunding, or rejecting requests according to the seller’s policies and applicable obligations. Tijarna does not process refunds for seller customer payments.
Acceptable use
You must not use Tijarna to sell illegal, counterfeit, stolen, unsafe, prohibited, or misleading products or services; violate rights; submit false information; abuse forms; upload malware; attempt unauthorized access; or use Tijarna for spam, scraping, or fraud.
Suspension
Tijarna may suspend or remove pages, admin access, or services if a seller violates these Terms, fails to pay Tijarna fees, provides misleading information, creates risk for customers or Tijarna, or requests suspension.
Availability and changes
Tijarna aims to keep services available, but interruptions, maintenance, provider outages, or changes may occur. Tijarna may update features, templates, pricing, and terms over time.
Limitation of responsibility
To the maximum extent allowed by applicable law, Tijarna is not responsible for seller product quality, delivery, customer refunds, seller-customer disputes, legal compliance of sellers, or losses caused by inaccurate seller information or third-party providers.
Contact
Questions about these Terms can be sent to hello@tijarna.com or WhatsApp +965 6625 9672.