Last updated: July 8, 2026

Refund and cancellation policy for Tijarna fees

This refund policy applies to Tijarna fees only: setup, monthly subscriptions, add-ons, and related Tijarna services. It does not apply to seller customer product payments or customer payments made to sellers for products or services.

Seller customer payments

Seller customer payments go directly to the seller. Tijarna does not hold those funds and does not process refunds for seller product orders. Customers should contact the seller through the seller page, WhatsApp, or complaint/return form.

Setup fees

Setup fees cover done-for-you work such as creating the seller page, entering products, formatting policies, preparing order flow, and reviewing the page with the seller. Once setup work has started, setup fees are generally non-refundable unless Tijarna agrees otherwise in writing or applicable law requires otherwise.

First month and monthly fees

Monthly fees cover access to Tijarna services for the billing period. Monthly fees are generally non-refundable after the billing period begins. If a page is cancelled before renewal, future monthly charges stop after the current paid period.

Add-ons and custom work

Add-ons, custom-domain setup, extra product uploads, policy cleanup, branding work, and similar custom services are quoted separately. Once work starts, these fees are generally non-refundable because they cover time and setup work.

Domain and third-party costs

Domain purchases, third-party fees, payment provider fees, and other pass-through costs are usually non-refundable once paid to the provider.

Cancellation

Sellers can request cancellation by contacting Tijarna. Cancellation does not automatically refund previous payments. Tijarna may keep the page active until the end of the paid period, unless the seller asks for earlier removal or Tijarna must suspend the page.

Overdue monthly payments

If monthly payment is late, Tijarna may pause support/dashboard access after 7 days and may pause the seller page after 14 days, depending on the agreement and admin review.

How to request a review

To ask about a Tijarna fee, contact hello@tijarna.com or WhatsApp +965 6625 9672 with your store name, payment request number, and reason for the request.