Privacy Policy

Information we collect

• Readiness check information: store name, Instagram handle, WhatsApp number, email, category, answers, score, gaps, preferred contact method, order volume, and related notes.
• Merchant information: business name, contact details, social links, logo, products, prices, policies, payment instructions, service areas, and storefront settings.
• Customer order information: name, phone, email if provided, area, address, order details, notes, delivery method, order status, and payment status recorded by the seller/admin.
• Complaint/return information: name, phone, email if provided, order number if provided, issue type, message, status, seller response, and return/refund tracking status.
• Billing information for Tijarna fees: payment request status, amounts, due dates, payment references, and admin notes. We do not store card numbers.
• Technical information: device/browser information, security logs, timestamps, form submissions, and basic usage information needed to operate and protect the service.

How we use information

• To provide seller pages, storefronts, product catalogs, order forms, invoice/order summaries, policies, complaints, returns, and admin tools.
• To calculate readiness scores and follow up with sellers who request contact.
• To help sellers manage order, complaint, return, and payment-instruction records.
• To manage Tijarna setup, subscription, and billing requests.
• To improve, secure, troubleshoot, and maintain the service.
• To communicate with sellers, leads, and admins about setup, support, and service operations.

Payment data

Tijarna does not collect or store customer card numbers for seller product payments. Seller customer payments go directly to the seller through the seller’s own payment instructions or provider. Tijarna may collect and record manual payment references for Tijarna setup, subscription, and add-on fees only.

Sharing

We may share information with service providers that help us host, secure, store, email, and operate the service, such as hosting, database, email, DNS/security, analytics, or support providers. We may also share information when required by law, to protect rights and security, or with the seller/admin connected to the relevant order, complaint, or storefront.

Data location and providers

Tijarna uses third-party cloud and infrastructure providers. Data may be stored or processed outside Kuwait depending on the provider’s infrastructure. We use access controls and security practices to limit access to operational needs.

Retention

We keep information for as long as needed to provide the service, operate records, resolve issues, meet business needs, or comply with applicable obligations. Sellers or customers may contact us to request review, correction, or deletion, subject to operational, legal, security, and recordkeeping needs.

Security

We use technical and organizational safeguards such as HTTPS, access controls, server-side admin access, database security rules, and audit logs. No online service can guarantee absolute security.

Your choices

You can contact us to ask about your data, request correction, request deletion, or ask privacy questions. Sellers should also respond to customer requests related to the seller’s own products, orders, complaints, and payment instructions.

Contact

Privacy questions: hello@tijarna.com